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FAQ's

wedding gown rental

How does it work?

 

  1. Make an appointment
  2. Reserve your dress and accessories
  3. The month before the wedding there is a final fitting and we pin for alterations.
  4. The week before the wedding you pick up the dress
  5. After the wedding you mail it back to us

What do you rent?

  • Wedding gowns
  • Bridesmaids dresses
  • Veil, tiara & petticoat

How soon should I plan to rent my gown?

You should make an appointment as soon as you know your wedding date. Most brides book their appointments and rent their gowns a few months in advance but we can work with as little as 5 days.

Where Are You Located?

We are located in the historic L Shenone building in the heart of downtown Livermore just upstairs from Salon Tivoli

2219 First st. Livermore, CA, 94551 

What sizes do you stock?

We stock sizes sizes 2-20. We do have some dresses available in larger and smaller sizes as well on a limited basis. 

When do I pay for my gown rental?

50% down payment is required to reserve your gown rental and accessories. The remaining 50% is required upon delivery of the dress.

How long may I keep the dress?

You may pick up the gown 2-7 days before your wedding and it should be returned within 2 weeks following.

Do I get the dress cleaned after I wear it?

No, we provide cleaning for all our gowns. There is an additional cleaning fee of $80-120 in addition to the rental.

How often are your dresses cleaned?

Our dresses are cleaned before and after each rental.

Can I cancel or change my special order?

Once we receive your rental special order we place it immediately.  Once placed, it can't be recalled and we have to pay for it. Therefore orders can't be canceled, exchanged or refunded. The 50% deposit plus special order fees are required at the time your gown is ordered and are non-refundable.

Do you offer alterations on your gowns?

Alterations are on a case-by-case basis. Please keep in mind that a special order is not a 'custom' order. Frequently, gowns may require alterations to fit you correctly. Gowns are made to the designer/manufacturer's specific size chart, not to your specific measurements.  The length of most formal gowns are (58 to 60 inches) from the hollow in your throat to hem. Your gown may require hemming.

Since, we are fitting the rental to your body. Customers must pay for any alterations.  Clients are not allowed to make any alterations to any product.